Cookie Documentation

      Cookies Policy

      How we use cookies and tracking technologies at Signature Hospitality

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      Cookies Overview

      This Cookies Policy explains how Signature Hospitality Groupuses cookies and similar tracking technologies on our websites, mobile applications, and digital services. We want to ensure you understand what cookies are, how we use them, and the choices you have.

      By using our services, you consent to our use of cookies as described in this policy. You can manage your cookie preferences at any time through your browser settings or our cookie preference center.

      Important: Some cookies are essential for our website to function properly. Disabling these may affect your user experience.

      What Are Cookies

      Cookies are small text files that are stored on your device when you visit a website. They help websites remember information about your visit and preferences.

      1Types of Cookies

      Session Cookies

      Temporary cookies that expire when you close your browser

      Persistent Cookies

      Remain on your device for a set period or until deleted

      First-Party Cookies

      Set directly by our website domain

      Third-Party Cookies

      Set by external services we use (analytics, advertising)

      2Cookie Purposes

      Functionality

      Remember your preferences and settings

      Analytics

      Understand how you use our website

      Security

      Protect against fraud and security threats

      Marketing

      Deliver relevant advertisements

      Cookies We Use

      ✓Essential CookiesAlways Active

      These cookies are necessary for the website to function and cannot be switched off.

      Cookie NamePurposeDuration
      session_idMaintain user sessionSession
      csrf_tokenSecurity protectionSession
      cookie_consentRemember cookie preferences1 year

      📊Analytics CookiesOptional

      Help us understand how visitors interact with our website.

      Google Analytics

      Tracks website usage and performance metrics

      _ga_ga_*_gid

      Hotjar

      User behavior analysis and heatmaps

      _hjid_hjSessionUser_*

      📢Marketing CookiesOptional

      Used to deliver relevant advertisements and track campaign effectiveness.

      Facebook Pixel

      Social media advertising and retargeting

      _fbp_fbc

      Google Ads

      Advertising optimization and conversion tracking

      _gcl_auads_data_redaction

      ⚙️Preference CookiesOptional

      Remember your preferences and personalize your experience.

      • Language and location settings
      • Currency and booking preferences
      • Theme and display preferences
      • Previously viewed properties and searches

      Third-Party Cookies

      We work with trusted third-party services that may set their own cookies. These partners include:

      Payment Processors

      Stripe, PayPal for secure transactions

      Essential

      Booking Platforms

      Integration with travel booking systems

      Functional

      Social Media

      Facebook, Google for advertising

      Marketing

      Managing Your Cookies

      You have several options for managing cookies on our website:

      Cookie Preference Center

      Use our preference center to control which types of cookies you allow.

      Browser Settings

      You can also manage cookies through your browser settings. Note that disabling cookies may affect website functionality.

      → Learn about browser cookie settings

      Browser Cookie Settings

      Chrome

      Settings → Privacy and security → Cookies

      Learn more →

      Firefox

      Preferences → Privacy & Security

      Learn more →

      Safari

      Preferences → Privacy → Cookies

      Learn more →

      Edge

      Settings → Cookies and site permissions

      Learn more →

      Other Tracking Technologies

      In addition to cookies, we may use other tracking technologies:

      • • Web beacons: Small transparent images to track email opens
      • • Local storage: Browser storage for enhanced functionality
      • • Fingerprinting: Device identification for security purposes
      • • Pixels: Tracking codes for advertising effectiveness

      International Compliance

      Our cookie practices comply with international regulations including GDPR (EU), CCPA (California), and other applicable privacy laws. We provide appropriate consent mechanisms and transparency based on your location.

      Policy Updates

      We may update this Cookies Policy periodically. When we do, we will notify you through our website and, where required, seek your renewed consent for any new cookie uses.

      Cookie Preferences

      You can manage your cookie preferences at any time. Your choices will be respected and stored for future visits.

      Questions about Cookies?

      privacy@signaturehospitality.xyz

      Phone Support

      +250788307901

      This cookies policy was last updated on January 15, 2025

      Ready to Book Your Stay?

      By proceeding with your booking, you acknowledge that you have read and understood our cookies policy.