Master Guest Policy Handbook for all Signature Hospitality properties
Welcome to Signature Hospitality Group, a trusted name in premium and personalised hospitality across our portfolio of hotels, resorts, executive lodges, boutique residences, and serviced apartments.
This Guest Policy Handbook applies to all Signature-managed properties and has been developed to align operational standards across our group while upholding our values of excellence, consistency, safety, and accountability.
These policies are designed to offer clarity, protect our guests and partners, and ensure that every reservation, stay, and interaction is delivered with professionalism and precision.
This policy applies across all Signature-managed properties. We differentiate between individual, corporate, and multi-property reservations.
Up to 14 days prior to arrival for most properties
50% fee applies between 13 and 3 days prior to arrival
100% charged if cancelled within 48 hours or no-show
Subject to room readiness and prior request
Children are welcome at all Signature properties, with family-friendly services including cots, highchairs, and child-specific menus available on request.
Babysitting services may be arranged at select properties with 48-hour notice.
Signature Hospitality Group has active partnerships with NGOs, diplomatic missions, and corporate clients. Contracted rates are accompanied by specific policies:
Guests agree to uphold a standard of decorum and safety as follows:
Signature properties are equipped with enhanced safety protocols:
CCTV monitoring in public areas and controlled access points
Provided for valuables. Hotel not responsible for unattended items
Guest information held in strict confidence
Strict non-smoking policy in rooms and enclosed areas
Pets not allowed except licensed service animals with documentation
Pet-sitting referrals available at select locations
Signature Hospitality offers a Multi-Destination Concierge Programme for guests travelling between our city and countryside properties:
For bookings over 7 nights across 2+ properties
Our team is ready to support:
Group or individual
Weddings, conferences, retreats
Upgrades & curated tours
Romantic & wellness packages
Important: All special services should be booked 48 hours in advance for guaranteed availability.
By proceeding with your booking, you confirm that you have read, understood, and agree to all terms and conditions outlined in this Master Guest Policy Handbook. Your acceptance constitutes a legally binding agreement.
This agreement was last updated on January 15, 2025
By proceeding with your booking, you acknowledge that you have read, understood, and agree to these terms and conditions.