Contact Us
We are here to assist you with any inquiries or special requests
Get in Touch
Whether you have questions about our hotels, need assistance with a reservation, or want to provide feedback about your stay, our dedicated team is ready to help. Fill out the form below or contact us directly using the information provided.
Corporate Office
Address:
Signature Hotels
Kimihurura KG 5 Ave,
Kigali, Rwanda
Phone:
+250 788 307 901
Email:
info@signaturehospitality.xyz
Always Here for you:
Monday - Sunday: 24/7
Frequently Asked Questions
Find quick answers to common questions about our hotels and services
What are your check-in and check-out times?
Standard check-in time is 2:00 PM and check-out time is 11:00 AM. Early check-in and late check-out may be available based on room availability for an additional fee.
What is your cancellation policy?
Free cancellation up to 14 days prior to arrival for individual bookings. Group bookings (3+ rooms) can be cancelled free of charge 30+ days prior. Different terms apply for shorter notice periods.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), mobile money (MTN, Airtel), bank transfers, and cash in RWF and USD. A 30% deposit is required at booking.
Do you accommodate special dietary requirements?
Yes, our restaurants can accommodate various dietary requirements. Please inform us of your needs when making a reservation or upon check-in.
Can't find the answer to your question? Contact our customer service team.